Noticeboard

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Covid-19 Vaccination Programme

The Covid-19 vaccination programme has begun. When it is your turn to be vaccinated, the NHS will contact you. Please do not contact the NHS.
In Nottingham and Nottinghamshire, a few different health and care organisations including hospitals, GP practices, care homes and others are working together on the Covid-19 vaccination programme. This means when it is your turn to be vaccinated, this may not be at your GP practice. You will be told where to go for your appointment and how to book.
In line with expert guidance, the first priority for vaccination is care homes residents and staff, people over the age of 80 and frontline health and care workers.
We understand a lot of people want to be vaccinated and would like to reassure you this will happen. Please be patient and wait to be contacted.

The public have an important part to play to help:

  • please don’t contact the NHS to seek a vaccine, we will contact you;
  • when we do contact you, please attend your booked appointments;
  • and please continue to follow all the guidance to control the virus and save lives.

For further information on why you are being asked to wait for your Covid-19 vaccine, please read the information on the GOV.UK website or this leaflet.

 

Comments & Suggestions

appointmentsTo help ensure that we provide the best possible service for our patients, this practice operates a practice-based complaints procedure. If you have any comments, suggestions/ideas or complaints about any aspect of our service, please speak to the Practice Manager. In his absence you can speak to one of the reception team and request a complaints form and a copy of our complaints policy. The Practice Manager will call you back if he is not available or if he is on annual leave please reqest to speak with one of the GP partners.

If you have a complaint which cannot be resolved by the Practice manager or the Doctors, then you may take it to Nottingham North & East Clinical Commissioning Group (http://www.nottinghamnortheastccg.nhs.uk/) / or the  Patient Advice & Liaison Service (pals@nottspct.nhs.uk) Tel 0800 028 3693.

Significant events

As part of our professional development and training, significant events, good or bad will be discussed in our monthly meetings. The events will be openly analysed with the intentions of developing learning points so as to improve the quality of service we provide and is audited by our local Primary Care Trust. All practice staff, GP’s and attached health care professionals adhere to a code of confidentiality in line with the Data Protection Act 1984 and are obliged by law to treat the information that you give us in the strictest of confidence.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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