Peacock Surgery is continuing to experience high levels of sickness and staff absence. We are working hard to try to maintain services. We respectfully ask for your understanding at this difficult time.

FACE COVERINGS/MASKS: If you have an appointment with us or need to attend Peacock Surgery,  we ask that you understand it is important that you wear a face covering at all times too, when in the surgery, despite this ruling now being relaxed. This is for your safety and the safety of other patients and colleagues in the surgery.

Our team will continue to wear face masks and other PPE as required, to protect our patients and our colleagues and prevent possible infections.

Home Visits for Housebound Patients

Patients are eligible for home visits for routine treatment only when a patient is unable to leave their home due to physical or psychological illness.

What does 'Housebound' mean?

A patient will be deemed to be housebound when they are unable to leave their home environment through physical and/or psychological illness.   

An individual will not be eligible for a home visit if they are able to leave their home environment on their own or with minimal assistance to visit public or social recreational public services (including hairdressers, shopping).

Wherever possible we would encourage patients to come to the surgery or to attend local community health venues for their care.

Individual circumstances will be monitored and where an individual and/or health care professional assesses that the patient’s needs have changed, the patient’s housebound status will be reviewed.

homevisitsHome visits must be requested as early in the day as possible.  Priority will be given to the housebound patients & the terminally ill. All requests for a Home Visit will be triaged.

Visits will be at the Doctors discretion. Please give the receptionist full details about the problem. Please try to telephone before 11 a.m.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice for which you can request or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit though naturally we will priorities this accordingly. There is also greater variety of facilities for examining and treating patients at the NHS Walk-In Health Centre.

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