During the pandemic all appointments made at the Practice will be telephone appointments ONLY in the first instance. The clinician calling will advise of any further treatment required AND ONLY IF ASKED BY THE CLINICIAN FOLLOWING THE TELEPHONE TRIAGE ARE YOU TO COME TO THE SURGERY.
The reception team will endeavour to assist you when you contact the surgery and will make enquiries as to the nature of your problem, this is purely to ensure you receive the correct level of care quickly and to ensure our clinical team provide the appropriate care to meet your needs, this also prevents unnecessary delays and the need to re-book appointments.
Urgent medical problems will be seen on the same day and may require you to wait until you can be seen by the next available Doctor. In the first instance, please ring from 8.00 am and you will be given an appointment but this may not be with the Doctor of your choice. We have Advanced Nurse Practitioners (ANP) who work alongside our doctors and so you may be offered an appointment with this clinician rather than a doctor. The ANPs are very experienced and can treat many of the acute problems our patients present with.
GP appointments are normally for 10 minutes and we would appreciate it if you could try to keep to this timescale and let us know if you are unable to attend as far in advance as possible so we can offer the appointment to another patient. If you need to see the doctor for more than one thing please ask to book a double appointment. We will endeavour to ensure you are seen at your allocated time however delays do occur on occasion and is very much dependent on the circumstances of the patient before you. The reception team will update you if there are any delays.
GP APPOINTMENT? CAN'T MAKE IT? DON'T NEED IT? CANCEL IT!
If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. Non-attendance and cancellations at short notice without a valid reason deprives other patients of essential medical services. Appointments are often wasted as people do not attend. These appointments could have been used by other patients.
Advanced Clinical Practitioners
- Practitioners have undertaken extensive study to complete a Masters degree in Advanced Practice
- Can make comprehensive assessment of symptoms for minor illnesses and long-term conditions
- Can prescribe medication and make referrals to wider health care services
- preventative medicine
- chronic disease management
- diagnostics (spirometry, ECG)
- immunisations, (baby, adult, travel)
- women's health
- NHS heart and health checks
- prostate implants
Health Care Assistant
- diagnostic tests (spirometry, ECG)
- vitamin B12 injections and shingles, pneumovax and flu injections
- data - BMI, diet, smoking status
- ear irrigation
Our Practice Nurse Team are now showing patients how to self-administer the B12 injection in a face to face appointment in surgery. Full instructions and training will be given to the patient by the Practice nurse at the appointment so that you feel confident that you will be able to continue to administer this yourself in the future, in the comfort of your own home. The nurse will tell you when you are next due to for the injection.
- blood pressure
- medication reviews
- any health issues to do with medication
To see more complex health care cases which cannot be dealt with by the staff roles outlined above