Concerns & Complaints
We strive to provide the best services possible, but there may be times when you feel that this has not happened or our service could be improved. Informal comments can be sent to us via our 'Contact Us' page.
You may wish to use the contact form to advise us of your initial request for us to contact you and to ask us to speak with you.
If you wish to make a formal complaint about any aspect of our service, this will be dealt with in accordance with the practice complaints procedure, a copy of which is available upon request. This can also be downloaded below.
Talk to us
In the first instance, you can speak with any member of the practice team or please ask to speak to the practice manager.
Write to us
If you would prefer to send in a written complaint then a form to help you to do this is can be downloaded below. Alternatively, send a letter to us for the attention of the practice manager.
Please be aware that if a complaint is received from a patient, the practice may need to provide information about the patient, and the treatment they have received, to insurers or legal advisors.
Important: Raising a concern or complaint for someone else
We keep strictly to the rules of medical confidentiality (a separate leaflet giving more detail on confidentiality is available on request). If you are not the patient, but are complaining on their behalf, you must have their permission to do so. An authority signed by the person concerned will be needed, unless they are incapable (because of illness or infirmity) of providing this. A Third Party Consent Form is available at reception.
Forms and Information
Complaint Leaflet - information for patients
Peacock Complaints Form