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Noticeboard

*IMPORTANT PATIENT NOTICES*

The surgery is extremely busy at present and we are still experiencing some problems with our telephone system.  Please accept our apologies if your call does get cut off, this is an ongoing fault with the system.  We are still working with NHS Digital to try and resolve this.  Please come into the surgery in person if you are able to and you need to speak to us.

DO YOU HAVE ONLINE ACCESS? You can access your health records, book appointments and request repeat prescriptions if you do.  Bring in 2 forms of ID (1 being photo ID) and we can sign you up for it.

 

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Extra evening and weekend appointments available in local area

You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.

Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.

To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

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SUPPORT FOR CARERS AT PEACOCK HEALTHCARE

Our drop in sessions for carer advice may be changing.  The contract for the service has now been awarded to another provider.  Until we can provide you with some firm details if you need any advice or support drop in to the surgery and ask to speak to Leah who is our carers champion.  If we can help with forms filling, direct you to the appropriate social care or just be a listening ear, please contact us.

BLOOD TESTS

Due to the high demand on HCA appointments, all routine blood tests are now to be done at Park House by appointment only  Tel 0115 9617616,  with the exception of Warfarin and Rheumatoid Arthritis monitoring. Please make sure that you have your ICE request form to take with you to this appointment otherwise no bloods can be taken.  Thank You.

You may also have your bloods taken at the:

Arnold Health Centre, High Street, Arnold, Nottingham, NG5 7BQ. Tel: 0115 8832300

PLEASE MAKE SURE THAT YOU HAVE YOUR ICE REQUEST FORM TO TAKE WITH YOU TO YOUR APPOINTMENT OTHERWISE NO BLOODS CAN BE TAKEN

 

How You Can Help Us 

  1. Please let us know of any changes to your name, address or telephone number as soon as possible so that we can update our records
  2. Only call a Doctor ‘out of hours’ if it is urgent and cannot wait until the next day
  3. Please try to arrive on time for your appointment.
  4. Please let us know as soon as possible if you cannot keep an appointment.
  5. Please do not request a home visit if you are able to come to the surgery. If you are too ill to attend surgery, please ring to request a home visit before 11.00 am.
  6. Monday mornings are our busiest period. During this time we would be grateful if you could refrain from telephoning for non–urgent blood tests results  and prescriptions etc.
  7. Please try to leave routine telephone enquiries until after 11.00 am to keep the phone free for more urgent problems. Your co-operation is appreciated.

Violent and abusive patients

The practice operates a zero tolerance policy towards violent and abusive patients, on similar lines to the NHS. Any patient who is violent or aggressive to the Doctors, staff or other persons present on the practice premises will be removed from the list and the police will be called if anyone is threatened or feel intimidated by abusive behaviour.
 

 
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