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*IMPORTANT PATIENT NOTICES*

As from the 5th November 2018 we are extending our processing time for prescription requests from 2 working days to 3 working days.  Please bear this in mind when ordering prescriptions from now on. Thank you.

Extra evening and weekend appointments available in local area

You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.

Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.

To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

Have you tripped or fallen in the last year?

Exercise can help you! Join our free, safe, effective exercise classes for the over 60s

Free classes for people registered with a Nottingham North & East GP – not sure if you qualify? Give us a call.

More times & locations available. Contact us for more information.

12-week course, Mondays 10.30am – midday at

Park House Health Centre

61 Burton Road

Carlton, Nottingham. NG4 3DQ

  • Helps you stay active & independent for longer
  • Improves balance & strength
  • Standing & seated exercises
  • Increases your confidence
  • Helps prevent falls & injuries
  • A chance to socialise and meet new people
  • Keep active & enjoy yourself
  • Access information

 

For more information or to book your place (booking essential), contact:

Telephone: 0115 919 4878

Email: ageuknotts.fallsprevention@nhs.net

A new service offered for all carers at Peacock Healthcare

A one to one drop in sessions will be held at Peacock Healthcare every third Wednesday of the month 11 a.m. – 12 noon. The first drop in session will take place on Wednesday 18th April 2018.  Please bear in mind as it is a one to one service and it is a first come first serve basis.

BLOOD TESTS

Due to the high demand on HCA appointments, all routine blood tests are now to be done at Park House by appointment only  Tel 0115 9617616,  with the exception of Warfarin and Rheumatoid Arthritis monitoring. Please make sure that you have your ICE request form to take with you to this appointment otherwise no bloods can be taken.  Thank You.

You may also have your bloods taken at the:

Arnold Health Centre, High Street, Arnold, Nottingham, NG5 7BQ. Tel: 0115 8832300

PLEASE MAKE SURE THAT YOU HAVE YOUR ICE REQUEST FORM TO TAKE WITH YOU TO YOUR APPOINTMENT OTHERWISE NO BLOODS CAN BE TAKEN

 

The way we handle electronic prescriptions for some of our patients is changing from 27th March 2017. Click here for more information and to find out whether these changes will affect you.

 

 

 

PALS (Patient Advice and Liaison Service)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also help the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.


Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve, follow this link.

 
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