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Noticeboard

*IMPORTANT PATIENT NOTICES*

As from the 5th November 2018 we are extending our processing time for prescription requests from 2 working days to 3 working days.  Please bear this in mind when ordering prescriptions from now on. Thank you.

Extra evening and weekend appointments available in local area

You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.

Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.

To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

Have you tripped or fallen in the last year?

Exercise can help you! Join our free, safe, effective exercise classes for the over 60s

Free classes for people registered with a Nottingham North & East GP – not sure if you qualify? Give us a call.

More times & locations available. Contact us for more information.

12-week course, Mondays 10.30am – midday at

Park House Health Centre

61 Burton Road

Carlton, Nottingham. NG4 3DQ

  • Helps you stay active & independent for longer
  • Improves balance & strength
  • Standing & seated exercises
  • Increases your confidence
  • Helps prevent falls & injuries
  • A chance to socialise and meet new people
  • Keep active & enjoy yourself
  • Access information

 

For more information or to book your place (booking essential), contact:

Telephone: 0115 919 4878

Email: ageuknotts.fallsprevention@nhs.net

A new service offered for all carers at Peacock Healthcare

A one to one drop in sessions will be held at Peacock Healthcare every third Wednesday of the month 11 a.m. – 12 noon. The first drop in session will take place on Wednesday 18th April 2018.  Please bear in mind as it is a one to one service and it is a first come first serve basis.

BLOOD TESTS

Due to the high demand on HCA appointments, all routine blood tests are now to be done at Park House by appointment only  Tel 0115 9617616,  with the exception of Warfarin and Rheumatoid Arthritis monitoring. Please make sure that you have your ICE request form to take with you to this appointment otherwise no bloods can be taken.  Thank You.

You may also have your bloods taken at the:

Arnold Health Centre, High Street, Arnold, Nottingham, NG5 7BQ. Tel: 0115 8832300

PLEASE MAKE SURE THAT YOU HAVE YOUR ICE REQUEST FORM TO TAKE WITH YOU TO YOUR APPOINTMENT OTHERWISE NO BLOODS CAN BE TAKEN

 

The way we handle electronic prescriptions for some of our patients is changing from 27th March 2017. Click here for more information and to find out whether these changes will affect you.

 

 

 

Comments & Suggestions

appointmentsTo help ensure that we provide the best possible service for our patients, this practice operates a practice-based complaints procedure. If you have any comments, suggestions/ideas or complaints about any aspect of our service, please speak to the Practice Manager. In his absence you can speak to one of the reception team and request a complaints form and a copy of our complaints policy. The Practice Manager will call you back if he is not available or if he is on annual leave please reqest to speak with one of the GP partners.

If you have a complaint which cannot be resolved by the Practice manager or the Doctors, then you may take it to Nottingham North & East Clinical Commissioning Group (http://www.nottinghamnortheastccg.nhs.uk/) / or the  Patient Advice & Liaison Service (pals@nottspct.nhs.uk) Tel 0800 028 3693.

Significant events

As part of our professional development and training, significant events, good or bad will be discussed in our monthly meetings. The events will be openly analysed with the intentions of developing learning points so as to improve the quality of service we provide and is audited by our local Primary Care Trust. All practice staff, GP’s and attached health care professionals adhere to a code of confidentiality in line with the Data Protection Act 1984 and are obliged by law to treat the information that you give us in the strictest of confidence.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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