This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

BLOOD TESTS

Due to the high demand on HCA appointments, all routine blood tests are now to be done at Park House by appointment only  Tel 0115 9617616,  with the exception of Warfarin and Rheumatoid Arthritis monitoring. Please make sure that you have your ICE request form to take with you to this appointment otherwise no bloods can be taken.  Thank You.

You may also have your bloods taken at the:

Arnold Health Centre, High Street, Arnold, Nottingham, NG5 7BQ. Tel: 0115 8832300

PLEASE MAKE SURE THAT YOU HAVE YOUR ICE REQUEST FORM TO TAKE WITH YOU TO YOUR APPOINTMENT OTHERWISE NO BLOODS CAN BE TAKEN

FLU CLINIC BY APPOINTMENT ONLY - NOW BOOKING

ON

SATURDAY 14TH OCTOBER 2017

Children’s Flu clinics:

Monday 23rd October 2017 – evening appointments available with Nurse Ann

Tuesday 24th October 2017 – afternoon appointments available with Nurse Marie

Wednesday 25th October 2017 – morning appointments available with Nurse Karen

CALL TO BOOK AN APPOINTMENT

The way we handle electronic prescriptions for some of our patients is changing from 27th March 2017. Click here for more information and to find out whether these changes will affect you.

*IMPORTANT PATIENT NOTICE*

As a result of the recent temporary closure of a local practice and the subsequent influx of nearly 600 patients registering with us we have taken the decision to temporarily close our list from the 1st September 2016 until 31st August 2017 , which in effect means we will not be registering any new patients during this time, at which point we will review our position. LIST RE-OPENS ON 1ST SEPTEMBER 2017

The only exception will be existing patients who are registered with us and a direct family member wishes to also register and who are living in the same household or within our boundary. For those patients that sit outside this criteria please got to NHS Choices: http://www.nhs.uk/pages/home.aspx where you will be able to find other practices in our locality  of which there are several.

Please accept our apologies for any inconvenience caused and be assured we have taken this decision to allow us to review our current staffing resource and to identify any additional staffing support we may need; this is essentially to ensure we support our staff with the correct levels of resources so we may continue to provide continuity of care to our patients.

Comments & Suggestions

appointmentsTo help ensure that we provide the best possible service for our patients, this practice operates a practice-based complaints procedure. If you have any comments, suggestions/ideas or complaints about any aspect of our service, please speak to the Practice Manager. In his absence you can speak to one of the reception team and request a complaints form and a copy of our complaints policy. The Practice Manager will call you back if he is not available or if he is on annual leave please reqest to speak with one of the GP partners.

If you have a complaint which cannot be resolved by the Practice manager or the Doctors, then you may take it to Nottingham North & East Clinical Commissioning Group (http://www.nottinghamnortheastccg.nhs.uk/) / or the  Patient Advice & Liaison Service (pals@nottspct.nhs.uk) Tel 0800 028 3693.

Significant events

As part of our professional development and training, significant events, good or bad will be discussed in our monthly meetings. The events will be openly analysed with the intentions of developing learning points so as to improve the quality of service we provide and is audited by our local Primary Care Trust. All practice staff, GP’s and attached health care professionals adhere to a code of confidentiality in line with the Data Protection Act 1984 and are obliged by law to treat the information that you give us in the strictest of confidence.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website