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Noticeboard

*IMPORTANT PATIENT NOTICES*

CHRISTMAS/NEW YEAR 2017

Christmas Eve Sunday 24th December 2017  - CLOSED

Christmas Day Monday 25th December 2017 - CLOSED

Boxing Day Tuesday 26th December 2017 - CLOSED

RE-OPENS Wednesday 27th December 2017  - 8:00 a.m. - 6:30 p.m.

Thursday 28th December 2017 - 8:00 a.m. - 12:30 p.m.

Friday 29th December 2017 - 8: 00 a.m. - 6:30 p.m.

New Years Day Monday 1st January 2018 - CLOSED

RE-OPENS Tuesday 2nd January 2018 - 8:00 a.m. - 6:30 p.m.

For a list of pharmacies open over the Christmas/New Year Period  please look under  the "Opening Hours" section above.

BLOOD TESTS

Due to the high demand on HCA appointments, all routine blood tests are now to be done at Park House by appointment only  Tel 0115 9617616,  with the exception of Warfarin and Rheumatoid Arthritis monitoring. Please make sure that you have your ICE request form to take with you to this appointment otherwise no bloods can be taken.  Thank You.

You may also have your bloods taken at the:

Arnold Health Centre, High Street, Arnold, Nottingham, NG5 7BQ. Tel: 0115 8832300

PLEASE MAKE SURE THAT YOU HAVE YOUR ICE REQUEST FORM TO TAKE WITH YOU TO YOUR APPOINTMENT OTHERWISE NO BLOODS CAN BE TAKEN

 

The way we handle electronic prescriptions for some of our patients is changing from 27th March 2017. Click here for more information and to find out whether these changes will affect you.

 

 

 

Comments & Suggestions

appointmentsTo help ensure that we provide the best possible service for our patients, this practice operates a practice-based complaints procedure. If you have any comments, suggestions/ideas or complaints about any aspect of our service, please speak to the Practice Manager. In his absence you can speak to one of the reception team and request a complaints form and a copy of our complaints policy. The Practice Manager will call you back if he is not available or if he is on annual leave please reqest to speak with one of the GP partners.

If you have a complaint which cannot be resolved by the Practice manager or the Doctors, then you may take it to Nottingham North & East Clinical Commissioning Group (http://www.nottinghamnortheastccg.nhs.uk/) / or the  Patient Advice & Liaison Service (pals@nottspct.nhs.uk) Tel 0800 028 3693.

Significant events

As part of our professional development and training, significant events, good or bad will be discussed in our monthly meetings. The events will be openly analysed with the intentions of developing learning points so as to improve the quality of service we provide and is audited by our local Primary Care Trust. All practice staff, GP’s and attached health care professionals adhere to a code of confidentiality in line with the Data Protection Act 1984 and are obliged by law to treat the information that you give us in the strictest of confidence.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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