The Notts Help Yourself Website www.nottshelpyourself.org.uk is a searchable database of local information, which can help you find out about a wide range of activities, groups, services and events at the click of a button.
It’s a fantastic tool for you to find the advice, services and support you need in your local area. You will be amazed at what information you can find from tea dances to local kids clubs, men in sheds to knit and natter groups not to mention local health related support groups. You can search by type of service, location or age group.
NEW TELEPHONE CALL-QUEUING SYSTEM:
As a result of the technical difficulties we and our patients have experienced with the new phone system since relocating to our new premises we have now invested in an upgrade which should hopefully eliminate the past problems; as part of this upgrade we have also introduced a new call-queuing system which effectively will now place incoming callers into a numbered queue; This is intended to help us improve our call management and also allow patients to make an informed decision during busy periods. There are other features to this service which we will be reviewing over the next 3-6 months; we will update you as to any additions we are planning as part of our service improvement strategy. Once again, we agree grateful for your patience whilst we resolved the technical issues with our telecoms provider. Your feed-back is most welcome.
NEW CCTV INSTALLATION:
New CCTV cameras have now been installed throughout the premises; mainly in the public areas though there will not be any cameras in consulting rooms or any other private areas allocated for patients/public. This is intended to ensure the security & safety of our patients and staff. This also forms part of our on-going service improvement strategy.
We also have a policy in place in regards to the CCTV system in conjunction with the current regulations as per the data protection code of practice for CCTV (Information Commissioners Office) A request can be made and the request forms are held by the the reception team. There is a minimum charge of £10 for data access requests relating to CCTV as per the current guidelines. Please see link below for further information.
Weekly Yoga and Pilates sessions are held here at Peacock Healthcare. Pilates on Wednesdays 5:45 p.m. – 6:45 p.m. with Eve and Yoga on Tuesdays 12:00 p.m. – 1:15 p.m. with Sally. For further details please contact a member of the reception team.
Want to stop smoking?
Get free, friendly and flexible support to stop smoking by contacting your local smoking service - Nottingham City : 0800 561 2121 Nottingham County: 0800 246 5343 or call the national Smoke free helpline on: 0300 123 1044.
We have engaged in a new partnership with "Connect" who will provide a service for Musculoskeletal conditions/ Physiotherapy as a community based service and will be open to our patients and for other GP practices to refer into within the Nottingham area.
We continue to provide Non -Obstetric Ultrasound from Peacock Healthcare in partnership with "Diagnostice Healthcare". This service is also available to other GP practices in the Nottingham area.
NEW NNE NHS Health "APP" for Nottingham.
There is also a very useful free "App" available for you to download to your phone/PC/Tablet for local NHS services in the Nottingham area and other useful links, Search: "NHS NNE" on the Apple App Store or via Google Play.
In each case, if you do not already have an account you will need to set one up before you can access any of the products on offer, to assist you, please see links below:
Nottinghamshire Health Watch
Healthwatch Nottinghamshire is an independent organisation that helps people get the best from their local Health & Social Care Services. Please see link below for further information.
67 APPOINTMENTS LOST IN JANUARY 2018 DUE TO NON-ATTENDANCE!
We would grately appreciate it if our patients would kindly inform us as quickly as possible if they are unable to attend an appointment as this can be quickly allocated to another patient.