The reception team will endeavour to assist you when you contact the surgery and will make inquiries as to the nature of your problem, this is purely to ensure you receive the correct level of care quickly and to ensure our clinical team provide the appropriate care to meet your needs, this also prevents unnecessary delays and the need to re-book appointments. We will try to see you within 15 minutes of your appointment time and is often dependent on the circumstances in respect of the patient before you. If you are kept waiting for longer, you will be told the reason for the delay.
Urgent medical problems will be seen on the same day and may require you to wait until you can be seen by the next available Doctor. In the first instance, please ring from 8.00 am and you will be given an appointment but this may not be with the Doctor of your choice.
The Practice currently operates pre-book able, on-the-day & rapid access appointments. We are currently reviewing our 48hr access appointments and will update you accordingly. You will be allowed to make an appointment the day you telephone or one day in advance depending on availability and will be on a first come first serve basis.
Appointments are normally for 10-15 minutes and we would appreciate it if you could try to keep to this timescale and let us know if you are unable to attend as far in advance as possible so we can offer the appointment to another patient. We will endeavour to ensure you are seen at your allocated time however delays to occur on occasion and is very much dependent on the circumstances of the patient before you. The reception team will update you if there are any delays.
Nurse Practitioner-Diabetes Specialist/Nurse COPD specialist
Our Nurse Practitioner / Diabetes specialist and Nurse COPD specialist are highly skilled and qualified members of the health care team. They can provide treatment and advice for many problems for which you may have traditionally seen a doctor in the past. Their main areas of expertise are the management of Diabetes & Respiratory illnesses as well as common\minor illnesses and minor injury.
They can assess and examine you, make a diagnosis and provide treatment and advice, the Nurse practitioner can also provide a prescription if required, make referrals to most hospital doctors or other health care professionals, and admit patients to hospital when necessary. Unfortunately neither of the Nurses are able to sign sick certificates though can make arrangements for one to be signed for you once the appropriate assessment has been made by a GP. They also work closely with the GP's and liaise frequently with them about your care.
Some patients, often those with long standing medical problems may need an appointment with a doctor. The Nursing team will be able to assess the situation, seek further guidance form a GP if necessary and in some cases will organize initial blood tests and other investigations prior to arranging a follow up appointment with a GP.
If you have any of the following conditions outlined below (or need advice), please make an appointment via our reception team who will advise and organize this for you.
• Joint injuries and sprains
• Acute back pain
• Wounds, scalds, burns
• Skin rashes, impetigo, skin infections, scabies, thread worms
• Shingles, chicken pox etc
• Emergency contraception
• Hay fever
• Haemorrhoids (piles)
• Blocked ears
• Mouth ulcers
• Itchy, discharging eyes, red/sore eyes, discharging eyes
• In growing toe nail
• Acute chest infection, asthma attack, breathing difficulties, shortness of breath
• Feeling unwell
• Diarrhoea and vomiting
• Urinary tract infections, Cystitis
• Cough, colds, flu, swollen glands, sore throat
• Raised temperature
Health care Assistant
Our Health care Assistant is also a highly skilled and experienced member of the team with the additional experience of 11 years as a Child-Line operator, which also ensures excellent communication & interpersonal skills. The Healthcare Assistant also works closely with the GP's & Nurses and will seek guidance as required. The main areas of expertise are outlined below:
- ECG's (Electro-cardio gram-Heat Monitor)
- Health & Well-being (Weight Management, Exercises referrals & Dietary advice)
- Blood pressure monitoring
- UTI's (Urinary tract infections)