The reception team will endeavour to assist you when you contact the surgery and will make inquiries as to the nature of your problem, this is purely to ensure you receive the correct level of care quickly and to ensure our clinical team provide the appropriate care to meet your needs, this also prevents unnecessary delays and the need to re-book appointments.
Urgent medical problems will be seen on the same day and may require you to wait until you can be seen by the next available Doctor. In the first instance, please ring from 8.00 am and you will be given an appointment but this may not be with the Doctor of your choice. We have Advanced Nurse Practitioners (ANP) who work alongside our doctors and so you may be offered an appointment with this clinician rather than a doctor. The ANPs are very experienced and can treat many of the acute problems our patients present with.
Appointments are normally for 10-15 minutes and we would appreciate it if you could try to keep to this timescale and let us know if you are unable to attend as far in advance as possible so we can offer the appointment to another patient. We will endeavour to ensure you are seen at your allocated time however delays do occur on occasion and is very much dependent on the circumstances of the patient before you. The reception team will update you if there are any delays.
GP APPOINTMENT? CAN'T MAKE IT? DON'T NEED IT? CANCEL IT!
If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. Non-attendance and cancellations at short notice without a valid reason deprives other patients of essential medical services. Appointments are often wasted as people do not attend. These appointments could have been used by other patients.
Advanced Nurse Practitioners
An Advanced Nurse Practitioner (ANP) is an experienced and highly educated Registered Nurse who manages the complete clinical care for their patient, not solely any specific condition.
Advanced practice is a level of practice, rather than a type of speciality of practice. ANPs are educated at Masters Level in advanced practice and are assessed as competent in this level of practice. As a clinical leader they have the freedom and authority to act and accept the responsibility and accountability for those actions. This level of practice is characterised by high level autonomous decision-making, including assessment, diagnosis, treatment including prescribing, of patients with complex multi-dimensional problems. Decisions are made using high level expert, knowledge and skills. This includes the authority to refer, admit and discharge within appropriate clinical areas.
Working as part of the multidisciplinary team ANPs can work in or across all clinical settings, dependant on their area of expertise.
We have ANPs working alongside our GPs supporting the appointment demands of acute presentations.
Nurse Practitioner & Diabetes Specialist/Nurse COPD Specialist
Our Nurse Practitioner / Diabetes specialist and Nurse COPD specialist are highly skilled and qualified members of the health care team. They can provide treatment and advice for many problems for which you may have traditionally seen a doctor in the past. Their main areas of expertise are the management of Diabetes & Respiratory illnesses as well as common\minor illnesses and minor injury.
They can assess and examine you, make a diagnosis and provide treatment and advice, the Nurse practitioner can also provide a prescription if required, make referrals to most hospital doctors or other health care professionals, and admit patients to hospital when necessary. Unfortunately neither of the Nurses are able to sign sick certificates though can make arrangements for one to be signed for you once the appropriate assessment has been made by a GP. They also work closely with the GP's and liaise frequently with them about your care.
Some patients, often those with long standing medical problems may need an appointment with a doctor. The Nursing team will be able to assess the situation, seek further guidance form a GP if necessary and in some cases will organize initial blood tests and other investigations prior to arranging a follow up appointment with a GP.
If you have any of the following conditions outlined below (or need advice), please make an appointment via our reception team who will advise and organize this for you.
• Joint injuries and sprains
• Acute back pain
• Wounds, scalds, burns
• Skin rashes, impetigo, skin infections, scabies, thread worms
• Shingles, chicken pox etc
• Emergency contraception
• Hay fever
• Haemorrhoids (piles)
• Blocked ears
• Mouth ulcers
• Itchy, discharging eyes, red/sore eyes, discharging eyes
• In growing toe nail
• Acute chest infection, asthma attack, breathing difficulties, shortness of breath
• Feeling unwell
• Diarrhoea and vomiting
• Urinary tract infections, Cystitis
• Cough, colds, flu, swollen glands, sore throat
• Raised temperature
Health Care Assistant
Our Health care Assistant is also a highly skilled and experienced member of the team with the additional experience of 11 years as a Child-Line operator, which also ensures excellent communication & interpersonal skills. The Healthcare Assistant also works closely with the GP's & Nurses and will seek guidance as required. The main areas of expertise are outlined below:
- ECG's (Electro-cardio gram-Heat Monitor)
- Health & Well-being (Weight Management, Exercises referrals & Dietary advice)
- Blood pressure monitoring
- UTI's (Urinary tract infections)