The surgery is extremely busy at present and we are still experiencing some problems with our telephone system.  Please accept our apologies if your call does get cut off, this is an ongoing fault with the system.  We are still working with NHS Digital to try and resolve this.  Please come into the surgery in person if you are able to and you need to speak to us.

Physiotherapy 

The Doctors can arrange Community physiotherapy locally.  

Child Health /Baby Clinic

This service is now provided at Park House Medical Centre, 61 Burton Road, Carlton, Nottingham, NG4 3DQ. Tel: 0115 961 7616.

• Drop-in clinic times as follows: Mon / 1.30pm-3pm

                                                         Weds / 11am-1pm

There is also a drop-in clinic at: Sure-Start / Sneinton Children's Centre, Edale Road, Sneinton Dale, NG2 4HJ. Tel: 0115 915 0100.

• Wednesday only / 9.30am-11am

Family Planning Clinic 

The Doctors and Practice Nurses offer advice and help with all aspects of family planning.  The Practice Nurse gives routine blood pressure checks to women using oral contraceptive (the pill). 

Ante - Natal Clinic

• Tuesdays only / 1.30pm-3.30pm

The Community Midwife and Doctor will take care of you during pregnancy, at the surgery by appointment only.

Post Natal Care

The Midwife will visit you at home during the first 2 weeks after the birth of your baby. An appointment with the Doctor and Practice Nurse at the surgery will take place six weeks after the birth. 

Asthma, Diabetes and Heart Disease Monitoring 

The Practice Nurse will monitor patients with Asthma, Diabetes and Heart disease and where necessary a Doctor will be consulted. 

Patient Diabetes Group

The Peacock surgery also has patient led Diabetic support group, which was originally set up by our Diabetes Nurse specialist, Ann Needham in 2005. The group was initially formed as a self help group to support and empower patients to have a greater understanding of their condition and how to manage it more effectively with other sufferers. The group is now well established and is open to anyone affected by Diabetes.

Admission Fee £1 includes tea and coffee, 50p per strip of raffle tickets.  Come along and meet like minded people in a friendly informal atmosphere. Guest speakers at the meetings and the Diabetic Practice nurse is on hand to help.

Meetings are held every second Wednesday from 7:00 p.m. -8:15 p.m. at: 

Peacock Surgery, 428 Carlton Hill, Carlton, Nottingham, NG4 1HQ.

Dates for 2019: 

No Meeting in January, 13th February, 13th March, 10th April, 8th May, 12th June**, 10th July, 14th August, 11th September, 9th October, 13th November, 11th December - Christmas Meal T.B.A.  (** Takes place during Diabetes Awareness Week 2019)

If you require any further information about the Diabetic Support group please do not hesitate to contact or leave a message for Ann at the surgery during normal surgery opening hours on: 0115 958 0415.

New Patient Health Checks 

All new patients will be asked to attend for a health check with one of our Health Care Assistants. This gives us the opportunity to meet you, discuss any health problems you might have and offer health care advice before your medical records arrive from your last doctor. Failure to attend for a health check will compromise your on going care and may delay your registration.   

Travel Immunization and Routine Vaccinations

For travel vaccinations you will need to obtain a form from reception. It is imperative that you allow at least 4 - 6 weeks before your planned date of departure when requesting vaccinations. A fee will be charged for some travel vaccinations IE Hep B and Rabies. The Practice Nurses will give advice. Routine Tetanus and Polio vaccinations are free; please ask if you are up to date.

Smear Tests

Smear tests are completed by the practice Nurse and are part of a screening programme looking at the health of the cervix, the screening actually commencing from the age of 25 and thereafter every 3 years until the age of 50. This is then followed by screening every 5 years until the age of 64.

Lifestyle Management and Healthy Living

Advice and help on diet, weight reduction, exercise, stopping smoking, lowering alcohol consumption and avoiding heart disease will be given as appropriate by our Health Care assistants or alternatively a Practice Nurse or Doctor.

Non NHS Medical Examinations (By special arrangement with GP)

These include HGV, PSV licenses, Pre-employment, Sports, Insurance medicals and DNA sampling which are carried out by appointment. These particular services are not provided as a standard NHS service and are therefore chargeable. Please ask for current fees.

Travel Vaccinations

If you require any vaccinations relating to foreign travel you will need to complete a Holiday Travel Form, which can be collected from reception.  This will include which countries and areas within countries that you are visiting.

On completion of this form, this will be forwarded onto the Nursing Team to determine what vaccinations are required.   You will be then offered an appointment with the practice nurse to have your holiday vaccinations.

Information about countries and vaccinations required can be found on the links below:

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

It is important to complete the holiday travel form as early as possible  - at least 4-6 weeks before you travel - An appointment will be required with the practice nurse to actually receive the vaccinations. Some vaccines have to be ordered, as they are not a stock vaccine. Your appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.

Travel Health Questionnaire

To help us offer the appropriate advice, please fill out the on line form before coming to see the nurse.

Travel Questionnaire

Pharmacy Services 

For local pharmacy opening hours over the holiday period click the link below.

Christmas Pharmacy Opening Hours

Your local Pharmacist (Mr VJ Pujara, 359 Carlton Hill. Tel: 0115 987 3660) is a 10min walk from the surgery. They can also offer you advice and treatment if required for a range of minor ailments.

Under the Pharmacy First scheme if you are exempt from prescription charges you will be able to get the same medicines the GP would have prescribed free of charge for head lice, temperature/fever, sore throat, earache, teething pain and pain relief for toothache though some restrictions do apply.

community_pharmacies_opening_hours.pdf

 Think Pharmacy First.PDF

Pharmacy First List NNECCG

Pharmacy First

Pharmacy first aims to improve patient access to GP appointments by encouraging patients with certain minor ailments to use the pharmacy for treatment rather than making an appointment at the surgery.

What minor ailments can be treated at the pharmacy?         

• Athlete’s foot
• Bacterial conjunctivitis
• Constipation
• Diarrhoea 
• Earache
• Haemorrhoids
• Hay fever
• Head lice:  'Head lice - what happens in the pharmacy'  Head lice - the treatment'
• Insect bites and stings
• Simple UTI (cystitis)
• Sore throat
• Teething pain
• Temperature or fever
• Threadworm
• Toothache
• Vaginal thrush
• Warts and Verrucas

Who can use Pharmacy First?

Please speak to a member of the reception team to book in your flu vaccination appointment.

Get free, friendly and flexible support to stop smoking in Nottinghamshire.

• You can speak with your GP or local pharmacy.

• You can also contact Nottinghamshire’s Stop Smoking Services (covering all of Nottinghamshire including Bassetlaw): New Leaf: 0800 389 7712 or text ‘leaf’ free to 80800.

There are three 121 clinics at Park House-Address & details below.

Park House Health & Social Care Centre
61 Burton Road, Carlton
Nottingham NG4 3DQ
Direct Tel: 0115 9935571 Internal: 30571
Fax: 0115 9935530 Internal: 30530

Times:

3.00 – 8.00 on Mondays and Thursdays and 9.00 – 12.30 on Fridays. We also offer telephone; email and text support 9.30 – 11.30 on Wednesdays and 2.00 – 6.30 on Thursdays. To make an appointment, smokers are invited to phone 0800 389 7712 or text free ‘leaf’ to 80800.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Helpful advice on accessing local services/out-of-hours services:

Should you need urgent medical attention while we are closed, please ring the surgery number.  You will be automatically transferred to our "out of hours" provider, Nottingham Emergency Medical Services (NEMS).  They will advise you on the best option for you. If you do need to be seen they will advise where this will be.

Another option should you have difficulty contacting NEMS; please ring 111. this is a free call - They will also advise you on the best option for you. If you do need to be seen they will advise where this will be. Please avoid going to the Accident & Emergency Dept if you can.

Our simple guide below is intended to help you  make the right decision:

Step 1 - It's not an Emergency:- Go to / contact your local Pharmacy for immediate health advice & for minor health problems.

Pharmacies sell medicines for a wide range of ailments without a prescription and can advise on where best to get further help if needed.

Get advice or medicines from the pharmacy for:

• High temperature, aches and pains  • Stomach upsets, indigestion  and  constipation.     • Allergies, hay fever, bites and stings;  • Coughs and colds;  • Cystitis, urinary infections and thrush • Conjunctivitis;  • Emergency contraception (morning after pill)

Don’t let a health problem become urgent – contact your GP surgery and make an appointment with the Doctor if symptoms persist.

Please follow link below for a list of Pharmacists in the Nottingham.

http://www.numarkpharmacists.co.uk/pharmacy-finder

Step 2 - I NEED to see a Doctor or a Nurse - Call the surgery.

If for any reason you are unable to secure an appointment with your GP there is the NHS Urgent Care Centre , Seaton House, off London Road, Nottingham, NG2 4LA where an appointment is not required. You can see an experienced nurse for the treatment of minor injuries and illnesses without an appointment.

NHS URGENT CARE CENTRE  – no appointment needed and are open 365 days a year :

For more information please contact NHS Nottingham North and East Clinical Commissioning Group Patient Advice and Liaison Service on 0800 028 3693 or email: pals.south@nottinghamnortheastccg.nhs.uk

Dentist – if you are in pain:- Registered patients should phone their own dental practice.

You can also dial  111 for dental advice.

For advice on registering with a dental practice call PALS on 0800 183 0456.

Please follow link below to locate a Dentist near you:

http://www.nottspct.nhs.uk/my-nhs-services/dentists/12-access-to-an-nhs-dentist.html

Step 3 - What Is An Emergency?

An emergency is a serious injury or life-threatening problem: 1 in 4 people who go to A&E don't need to be there!

Remember that A&E and dialing 999 for an Ambulance should only be used in emergencies; for example:

• Collapse or unconsciousness; • Severe chest pain; • Severe breathing difficulty; • Heavy bleeding; • broken/ suspected broken bones; • Deep wounds (e.g. stab wounds/laceration) In an emergency you can go to your nearest hospital A&E department or call 999 for an ambulance.

Attending A&E/calling for an Ambulance for minor problems such as you can't get an appointment with your GP or because you have no transport may put other people’s lives at risk, increase waiting times for other patients and ultimately is not an efficient use of NHS resources. Contacting your local pharmacist, your GP practice or using NHS Urgent Care Centre will usually result in faster and more appropriate advice and treatment.

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